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SHIPPING & DELIVERY

Delivery Times
All orders are shipped within 24 to 48 hours of receipt, weekends and holidays excluded. Rush orders ship by Priority U.S. Mail. Place your Rush order before 12:00 noon Pacific Time for fastest delivery. For other shipping options please call our customer service.

All foreign shipments are sent via an international freight broker and can take 4-8 weeks for delivery. Delivery times are dependent on your local postal service, and will vary greatly from country to country.

If you have any specific shipment needs, please contact Customer Service at 530-273-2166 or 800-242-6642, Monday-Friday, 9:00-4:00 Pacific Time (except holidays).

Below are our standard shipping rates, based on the physical shipping address:

Order Amount Standard Rush 2-4 Days Outside U.S.
$0-$19.99 $3.95 $12.95 $11.95
$20-$39.99 $5.95 $21.95 $14.95
$40-$59.99 $7.95 $26.95 $21.95
$60-$99.99 $9.95 $32.95 $28.95
$100-$199.99 $12.95 $39.95 $32.95
$200-$299.99 $14.95 $44.95 $39.95
$300+ FREE! $49.95 $49.95

The shipping will be calculated at check out.

ORDERING
Ordering Online is easy, safe, and fast! Simply add the items you want to your shopping cart and follow the instructions displayed to checkout and submit your order. We accept MasterCard, Visa, American Express, and Discover. All in stock product will ship within 24 hours (weekends & holidays excluded). You will receive an order confirmation, and upon shipment, a shipment confirmation with any relevant tracking information.

Ordering by Phone
We are available to take your order by phone at  530-273-2166 or 800-242-6642, Monday-Friday, 9:00-4:00 Pacific Time (except holidays). International customers please call 530-273-2166.

Ordering by Mail
Send your order along with check, money order, cash or MasterCard, Visa, Discover, or American Express number to:

    Bud’s Art Books
    PO Box 1689
    Grass Valley, CA 95945
    USA

We are not responsible for cash lost or stolen in the mail.

Ordering by Fax
Fax your order, 24 hours a day, 7 days a week to 530-273-0915. Credit Card orders only.

Ordering by Email
You may send us your order via email, and call us with your MasterCard, Visa, American Express, or Discover Card number. DO NOT send email with your credit card number displayed, as emails can be intercepted over the Internet. If you order using our website, it is industry standard secure. See our Credit Card security on our Privacy Policy section.

RETURNS & REPLACEMENTS
If you are in any way unhappy with your item, you can return it for full credit or refund. Please contact customer service from 9:00AM to 4:00PM pacific time, Monday-Friday, within 7 days of purchase to arrange a return credit or refund. We cannot accept responsibility for returns lost or damaged in the mail.

VIEWING ORDERS
You can check your shipping & delivery status by logging into your account or here.

CONTACT US
By email:
info@BudsArtBooks.com

By Phone:
Order: Monday-Friday, 9:00am-4:00pm Pacific Time (except holidays).
530-273-2166 or 800-242-6642
International callers: 530-273-2166

Questions about products, previous orders or shipping status?
Please contact us Monday through Friday 9:00-4:00 Pacific time at either of the numbers above.

By Fax:
530-273-0915 24 hours a day

By Mail:
Bud’s Art Books
PO Box 1689
Grass Valley, CA 95945 USA

In person?
Although we do not maintain a brick-and-mortar retail store, our warehouse and administrative headquarters are located at 13393 Grass Valley Avenue, Suite 7, Grass Valley, CA 95945.

FAQs

SEARCH
Q. I tried searching for "Wei Ho" and got no results.
A. Our quick search will not look for words under four characters to prevent the return of hundreds or even thousands of items coming up. Use the ADVANCED SEARCH (use the Author/Artist or Title for Wei Ho).

Q. I did a search and got hundreds of items. How do I narrow it down?
A. We have a very robust ADVANCED SEARCH. You can find that link here, in the main menu, or in our footer on every web page under Quicklinks.

Here you can search by almost any parameter: publisher, title, author/artist, published date, description/keywords etc. The general search does NOT search the item description—this brings up too many non-relevant hits. But you can search these using ADVANCED SEARCH to see more hits.

Q. When I do a search or when I land on a category page, how does the Sort work?
A. If you use SORT (the little box that comes up after a search), and change it to LOWEST PRICE or NEWEST, that parameter will REMAIN that way for your next search.

So you last used the LOWEST PRICE sort, for example. Then you search for “Alex Raymond” and all kinds of strange things appear first. You need to change the SORT option to RELEVANCE. You can also hit the up and down arrow right next to that box, to change MOST relevant to LEAST relevant. This arrow makes sense on Price (lowest/highest) or Newest/Oldest, but not so much on Relevance!!

JUST ARRIVED & COMING
Q. You used to have a Just Arrived section and a Coming section. Where are they now?
A. We’ve made them a more reasonable size by putting a NEW ARRIVALS and COMING section under each of the main categories which appear at the top of the home page. For example, click on ART & ILLUSTRATION and NEW ARRIVALS is the first option you see, COMING SOON is the second.

You can sign up for our email newsletter for a first look at NEW and COMING items, and any specials. You can find the subscription box in the footer on every page.

CLOSEOUTS AND SALE ITEMS
Q. How do I find your sale items?
A. We have a CLOSEOUTS section under each main category. These are at least 30% off, but more often 50-60% off and sometimes more. We will not be ordering these items again. We also have items at reduced cost throughout our website since we discount as many new items as possible. SPECIAL CLEARANCE SALES, 3 or 4 times each year, will be posted on the home page. You can also subscribe to our email newsletter to receive sales announcements first hand,

On all items, LOW STOCK tells you we have 4 copies or less on hand. On normal items, we’ll have more copies coming in, but on CLOSEOUTS or ALMOST GONE items, this is it, that’s all we have left.

ITEM DESCRIPTIONS AND DETAILS
Q. I’ve clicked on an item but I see only a brief description and nothing about page counts, size, or the item code. Where can I find more information?
A. You need to scroll down to see the entire description under the FULL DESCRIPTION tab. At the top of the description box you will see tabs. The next tab to the right is the ADDITIONAL INFORMATION tab. Click on this to get the item code, size, page count, date published, publisher, etc. There’s also a box for reviews, which is where my personal, additional reviews are posted, which I do once I’ve had a chance to read an item and I want to say more about it. Or your own review if you’d like to contribute, or those of others.

ACCOUNTS
Q. Why won't my old password work on my web account?
A. When we moved accounts to our new website, we eliminated all the old passwords for security reasons—and to remove duplicate accounts. You can reset to your old password if you wish but we recommend using characters that include upper and lower case, numbers, and characters like # ! @ etc. The longer the password, the more secure it is. We suggest creating a phrase you will remember (Liv4Ever:]).

Q. I requested a new password but got no email.
A. If you didn't receive an email (and it's not in your spam box) you don't have an account with our new website. If your account has not been active in the last couple years, or you had multiple accounts under the same email, you may need to open a new account.

Q. Where is my account history?
A. Customer history will be retained on the new website in Phase II when we merge our current accounting system with the new online system. We do have all customer history on the premises. You can call or email us for account information. Please note that your transaction history will not be saved online if  you select the GUEST option to purchase. If you wish to have your history saved and receive catalogs, please sign in to your account or create an account.


PURCHASING AS A GUEST
Q. I haven't received any catalogs.
A. If you are purchasing online and use the Guest option to purchase, you will not receive catalogs by default. Contact us if you wish to receive our bi-monthly, full color catalog.

Q. You don't have any of my transaction history.
A. If you use the Guest option to purchase, your website purchases will not be retained on record. If you wish to have your purchases on record after they have been shipped, sign in or create an account.
You can always call us during our regular hours and we’ll do our best to help with these or any other questions you have.